Once your order is placed, it is passed directly to our partner factories (CLEAN, VS, ARF and others) for preparation and dispatch.

Unlike lower-grade pieces that ship the moment payment clears, a true super clone watch takes time — the finishing and quality control behind each piece cannot be rushed. Typical preparation and delivery runs 0 to 20 days, depending on the reference and whether it is held in stock.

After your order, we reach out directly with an estimated timeline, order confirmation, and a check of your delivery address — so you always know where things stand.

Our in-stock collection is listed on the site. Those pieces are held ready and dispatch as soon as your purchase is complete — often the fastest route to receiving your watch.

Every order travels with trusted express couriers, fully tracked, and arrives discreetly at your door wherever you are.

We manage the logistics and assist with customs handling so the process stays smooth on your end. Should a customs matter arise, our team works with you directly to resolve it.

Cost: Worldwide shipping is complimentary. Expedited options are available for an additional fee — exact costs and estimates appear at checkout.

Time: Most orders arrive within 5 to 20 business days, depending on the method chosen and your address.

Yes — every order, without exception. Note that tracking may not appear the instant the parcel is handed over; once issued, details can take 1–2 business days to show online, particularly over weekends.

It is not. Our super clones sit at the very top of the category — a faithful 1:1 appearance paired with a clone Swiss movement.

There are many grades of replica. At the lower end, a piece may resemble the original from a distance, but the materials and movement are entirely different. A true super clone carries a clone Swiss movement matched to the original, with the functions, adjustments, and seconds behaviour reproduced faithfully.

The original-style packaging is included at no additional cost — complete with every piece. Elsewhere, this often carries a surcharge.

Our watches offer solid water resistance and sealing — suitable for a swimming pool and everyday contact with water. They are not intended for hot-water immersion or deep-sea diving, and the crown or pushers should not be operated underwater.

Please note that the one-year warranty does not cover water damage.

• International bank transfer
• Cryptocurrency — Bitcoin, Ethereum, USDT and others
• PayPal — available for orders and clients we have reviewed

These methods are stable, globally accessible, and carry lower fees — which helps us keep prices competitive.

Major card networks and PayPal restrict transactions in our category, so these options are not consistently available. It is a constraint of the industry, not a reflection of our service.

You are welcome to check at checkout whether a card option is active. If not, our bank transfer and crypto options are stable, secure alternatives — and our team is glad to walk you through either.

Every watch carries a one-year complimentary warranty (excluding serious physical damage and water damage). Within the warranty period, return shipping for repair is fully covered by us — there is no repair fee on your part.

We offer a 7-day return and exchange policy from the day you receive your watch. Return shipping is the buyer's responsibility unless the return is due to a quality issue.

Conditions for Return or Exchange

1. Protective film intact — the film must not be peeled.
2. Unworn and unused — no signs of wear or damage.
3. Complete packaging — the original box and any included accessories returned with the watch.

Returns Due to a Quality Issue

If the return is due to a defect, we cover return shipping and issue a full refund once the item is received and inspected.

Before You Return

Please contact us to confirm the condition of your watch before initiating any return.

Keep all items you received and contact us — WhatsApp is usually the quickest way to resolve things, and email is equally available.

We provide a Hong Kong office address as the return destination. Once your return is received there, funds are returned to you by the original payment route.

Yes — please contact customer service and we will help you make the change.

Rubber straps (e.g. OysterFlex style): after your order, we confirm your wrist measurement and prepare the appropriate length.

Steel bracelets and adjustable straps: the necessary adjustment tools are included in every order, along with instructional videos to guide you.

Adjustment service: let us know after ordering if you would like us to size the bracelet, and provide your exact wrist measurement. Please note that for sized bracelets, the protective film cannot be retained, and we cannot fully rule out minor marks during adjustment.

Two safeguards ensure no one accesses your watch after it leaves our office:

1. Outer packaging: inside the outer bag, a warning tape reads, "Please turn on your phone camera to ensure a complete record of the package inspection." We recommend filming the unboxing — it gives you added protection should any issue arise.
2. Tamper-proof seal: a one-time seal closes the watch box. If you see an "OPENED VOID" label before opening, the box has been opened by someone else — contact us immediately and we will verify the situation and put it right.

These steps exist so your piece reaches you intact, with complete peace of mind.

Customer satisfaction is our priority. If an issue cannot be resolved through regular customer service, you may escalate directly to our management team at complaints@newcwteam.com.

This address is reserved for formal complaints and unresolved matters only. For order inquiries, after-sales support, or general assistance, please continue with our support team via support@newcwteam.com or WhatsApp — they handle all service requests efficiently.