How Your Order Reaches You
We treat logistics with the same care as the watches themselves — reliable carriers, full tracking, and insured delivery, worldwide.
Worldwide Delivery
Typically 5 to 15 days.
We select the most suitable premium route for your destination. Tracking details are sent by WhatsApp or email within 24–48 hours of dispatch.
Customs Assistance
Over seven years of experience.
We prepare and handle shipments with care, and assist with the customs process so transit stays as smooth as possible on your end.
Insured, Door to Door
Peace of mind, end to end.
Every shipment is fully insured. In the rare event a parcel is lost in transit on our secure routes, we arrange a refund or a replacement.
Premium Shipping Options
We do not use standard postal mail. Available secure routes are dynamically confirmed at checkout based on your destination.
The NCW Shipping Philosophy: Security Over Savings
Because we treat logistics with the same care as the watches themselves, our shipping policies are strictly tailored by region to ensure security and smooth customs clearance.
For the United States: Standard mail carries a massive risk of customs seizure and delays. To guarantee safety, all US watch orders are exclusively routed through our secure FedEx U.S.A. option. The $45 fee covers premium courier routing to ensure your piece arrives safely and fully insured.
For Europe & Asia: We utilize highly secure, tax-inclusive dedicated routes (dispatched locally via DHL, EMS, or regional priority carriers). These custom methods avoid local customs friction, typically take 5–15 business days, and are offered complimentary at checkout.
| Service | Region | Rate | Delivery Time | Duties & Tax |
|---|---|---|---|---|
| FedEx U.S.A.Tariff Included | United States | $45 USD | 5–10 Working Days(Excl. prep time) | Included |
| DHL or EMSTax-Inclusive Route | Europe | Free Shipping | 5–15 Business Days(Excl. prep time) | Included |
| Asia Priority RouteCarrier based on real-time availability | Asia | Free Shipping | 5–15 Business Days(Excl. prep time) | Included |
A note on checkout options: The final shipping method and exact terms are dynamically calculated based on your address (e.g., “FedEx U.S.A. 5-10 Working Days Delivery Tariff Included(Excluding product preparation time):$45.00”). The options shown at checkout will always override this general guide.
Don’t see your region? If your country or region is not listed above, please contact our customer support team to get the latest available shipping routes, times, and rates for your specific location.
Order Protection
Transparency is our foundation. On occasion, we may need to cancel an order if our quality-control standards cannot be met — a substandard factory batch, or stock that proves unavailable. Where that happens, we tell you promptly and openly.
Guaranteed Delivery on Premium Routes: Because we only use Express or Dedicated priority routes, your shipment is fully insured end-to-end. In the extremely rare event that a package is lost in transit or seized, we will arrange a full replacement or refund without hesitation.