Comprehensive Warranty & Client Protection Plan

To ensure a secure and equitable process for both parties, all returns, replacements, and refunds are strictly subject to the following standard operating procedures:

• 1. Inspection Prior to Resolution: For any return or exchange request, the client must physically return the item and provide valid tracking documentation. We do not issue refunds or dispatch replacement timepieces in advance. All returned items must first be received and thoroughly inspected by our receiving facility before authorization.
• 2. Depreciation Fee for Altered Condition: Should you elect to return a non-defective timepiece for personal reasons, yet the factory protective films have been removed or the watch exhibits handling signs, the return requires managerial approval. If accepted, a depreciation and restocking fee of 20% to 40% of the original purchase price will be deducted from your refund. Timepieces devoid of protective films cannot be offered as brand new or returned to the factory. (This fee is entirely waived for verified manufacturing defects).
• 3. Refund Issuance & Timeframe: Approved refunds will be executed exclusively back to the original payment method utilized during the transaction (e.g., Bank Wire transactions refunded via Bank Wire to the originating account). Upon inspection completion and refund initiation, please allow 1 to 5 business days for the capital to clear and reflect in your account.

All our timepieces are engineered to exact 1:1 official specifications. Sizing discrepancies resulting from inaccurate measurements provided by the client are not classified as quality defects.

• Standard Fitment: If your wrist circumference exceeds standard measurements, you must consult our concierge team to confirm sizing prior to placing an order.
• Custom Strap Systems (e.g., Oysterflex): For specific references utilizing elastomeric straps, we allocate sizing based entirely on the wrist measurements provided by the client. If inaccurate data is supplied leading to improper fitment, the client assumes responsibility for purchasing replacement straps.
• Steel Bracelets: Requests for supplementary stainless steel links must be communicated and confirmed by our team prior to shipment dispatch.