Service Updates
Status: High-Availability Nodes Active
To ensure uninterrupted service for our global clientele and overcome regional network latency, we have officially deployed a dedicated high-speed access node: ncw-portal.com.
This portal serves as a real-time mirror of our infrastructure. Please be assured that all data is strictly synchronized. You can log in with your existing account credentials, view your full order history, and manage your wishlist seamlessly on either domain.
We recommend bookmarking this portal as a secure redundancy. If you experience connection timeouts on our main domain due to local ISP restrictions, please switch to this accelerated gateway immediately.
To access the high-speed portal:
To ensure transparency regarding transaction settlements, please be advised of the upcoming adjustments to our banking processing times due to the Christmas holidays in Hong Kong, the United States, and Europe.
Effective during the holiday period, specific currency settlements will be deferred as follows:
Hong Kong (All Currencies via SWIFT/LOCAL): Transactions from Dec 25–26 will be processed on Dec 29.
Europe & UK (GBP via SWIFT/FPS, EUR via SWIFT/SEPA): Transactions from Dec 25–26 will be processed on Dec 29.
United States (USD): Transactions on Dec 25 will be processed on Dec 26.
We recommend planning your transfers accordingly to avoid unexpected delays.
For urgent inquiries or to confirm specific transaction statuses, please check our contact page:
Dec 08, 2025 | Security Update : Migration to Encrypted Support Email Address(support@newcwteam.com)
Status: Communication Infrastructure Upgraded
To guarantee reliable delivery and protect client privacy, we have migrated our transactional communications to a dedicated secure domain.
Effective immediately, all order confirmations, shipping updates, and after-sales support will be handled exclusively via support@newcwteam.com. This strategic separation ensures your sensitive order data remains isolated and guarantees that our emails land directly in your Inbox, bypassing spam filters.
For immediate assistance or to verify our official communication channels, please check our contact page:
Status: Upgrade Successfully Completed
To ensure the highest level of privacy and operational stability, we have officially migrated our primary domain to NewCloneWatches.com.
This transition includes a major security overhaul. All sensitive customer data has been encrypted and moved to secure offshore servers (Iceland), ensuring your information remains 100% confidential and protected from external interference.
For a detailed report on our new security infrastructure and service commitments, please read our official statement below:
Status: Migration Successfully Completed
We are writing to inform you that between December 2nd and December 3rd, we successfully completed a major infrastructure upgrade.
🔹 Domain Change:
As part of this update, our official website has moved from clonewatches.com to NewCloneWatches.com. Please update your bookmarks to our new home.
Why the change?
This transition allows us to provide a more secure, faster, and reliable shopping experience for our global customers.
Technical Notice: While the migration is complete, our technical team is continuing to optimize server performance in the background. You may experience brief loading delays or minor display glitches over the next few days. We apologize for the inconvenience and appreciate your understanding.
Holiday & Work Schedule
Status: Upcoming Holiday / Limited Operations
To celebrate the traditional Chinese New Year (Spring Festival) with our families, our team will be observing a scheduled holiday break. Please carefully review the following timeline to plan your orders:
Orders & Shipping Timeline:
- January 15, 2026: Cutoff for Standard Orders.
(Note: After this date, we will stop accepting regular orders. However, models listed in our Ready to Ship Collection are still available for purchase.) - February 05, 2026: All Shipping Paused.
Warehouse operations will close completely. (This is the absolute final shipping day for all orders, including “Ready to Ship” items.) - February 10, 2026: Full Staff Holiday Begins.
Our offices will close completely for the holiday break. - March 4, 2026: Normal Operations Resume. We will start accepting new orders and resume shipping.
Customer Support Schedule:
Regular customer service will pause on February 10th. However, we will have limited staff available specifically for urgent after-sales support on the following dates:
- February 15
- February 21
- February 25
- March 1
Full team and regular support hours will return on March 4, 2026.
We apologize for any inconvenience and thank you for your understanding and continued support!
“Please note: All schedules and arrangements above are subject to change based on operational conditions. Please refer to this page for the most up-to-date information.”
Status: Upcoming Holiday / 1-Day Pause
To celebrate the arrival of 2026, our team will be observing a short break on New Year’s Day. Please review the following schedule regarding order processing and shipping:
Orders & Shipping Timeline:
- January 1, 2026: Operations Paused. To allow our staff to celebrate the New Year, warehouse operations and shipping will be closed for one day. (Note: Our website remains open for orders 24/7, but orders placed on this day will be processed starting Jan 2nd.)
- January 2, 2026: Normal Operations Resume. We will resume all shipping, processing, and warehousing activities immediately.
Customer Support Schedule:
Regular customer service will be limited on January 1st. While we may have staff occasionally checking for urgent inquiries, response times may be slower than usual.
Full team and regular support hours will return on January 2, 2026. We wish you a Happy New Year and thank you for your continued support!
“Please note: All schedules and arrangements above are subject to change based on operational conditions. Please refer to this page for the most up-to-date information.”
Other Updates
Status: High Volume / Global Logistics Congestion
Due to the global surge in parcels during Black Friday and the upcoming Christmas season, international shipping carriers and customs facilities are currently experiencing significant backlogs.
What you need to know:
- Potential Delays: Transit times may be longer than usual due to these external factors (force majeure).
- Reshipping: In rare cases, packages may be returned by logistics hubs due to volume overload. If this happens, we will immediately generate a new tracking number and reship your order to ensure delivery.
Our Guarantee Remains Unchanged:
Despite the congestion, we continue to prioritize your orders using premium shipping channels. We guarantee a Door-to-Door delivery service with NO customs or duty issues.
We are on it:
Our logistics team is monitoring every shipment and submitting “push tickets” to carriers to expedite movement daily.
Recommendation: If you have a specific deadline, please contact our customer support to confirm feasibility or place your order well in advance to allow for buffer time.